When you book and pay for our hiring or styling services, please note the following terms and conditions.

Minimum hire

To get started with us, there's a minimum spend of $200. Please keep in mind that this doesn't cover delivery fees and a security bond.

Hire period

Our standard customer pick-up hire period is 4 days, typically from Friday to Monday. However, if your event falls on a Friday or you need a longer hire period, we can work that out. Please note, that returning items late comes with a late fee. It's $50.00 per day for each day beyond the initial 4-day hire period, and this amount will be subtracted from the bond. If you've opted for our delivery and collection service, the hire period will be sorted out based on your event specifics, venue access, and our delivery schedule.

Security bond

We ask for a security bond on all orders, starting at a minimum of $150. The good news is, if everything comes back in the same condition it was hired, we'll refund the bond to the card used for payment within 48 hours. The security bond acts as a safety net for any damaged, stolen, or lost items. In case something happens, we'll assess the damage or loss and deduct the necessary amount from the security bond. If the costs go beyond the bond amount, we'll send an invoice for the difference. Just our way of making sure everything stays in good shape!

Customer pickup and returns

The pickup and return timings on your invoice are fixed. We can only accept pickups and returns during these specified times. Thanks for understanding!

Delivery and collection

We provide delivery and collection for an extra charge. The delivery quote depends on factors like travel time, order size, and venue access. It's important to note that our delivery and collection fees don't cover setup or pack-down. Those costs are included in our styling fee, which already covers delivery and collection. If the hired items aren't packed up and ready for collection when we arrive, additional fees may apply. For smaller items, customers have the option of picking them up. Our location is in Hadfield, VIC 3046.

Payment

To lock in your booking, we need a 50% non-refundable deposit (excluding the bond), which confirms your agreement with our terms and conditions. This booking fee is due within 5 days of receiving the invoice. The invoice is considered secure only after this deposit is paid. The remaining 50%, excluding the bond, is required no later than 2 weeks before your hire period begins. We accept payments through credit/debit cards, and the bond is also payable via credit/debit card.

Loss or damage

We totally get that accidents can happen. If any item gets damaged, just give us a heads-up right away. In case of loss, theft, or damage, we'll deduct the necessary amount from the security bond to cover the replacement cost. If that cost exceeds the bond, we'll send you an invoice. If something's damaged, please don't try to fix it yourself. Just return it to us. We might be able to repair it and save you the cost of a replacement. Alternatively, if you receive damaged goods, please let us know as soon as you check them. Don't hold off on telling us until you return it, as we can't process a refund at this stage.

Item packaging, wrapping and boxing

Make sure to return all items in their original packaging, within their protective wrap, and in our branded boxes. If not, replacement fees will be deducted from the bond.

Cleaning

If you return items that need a lot of cleaning, cleaning fees start at $100 and will be deducted from your bond. If you've bought and used our candles – cleaning fees won't apply.

Provisions

If there's any damage or reduction in stock quantity from other hire orders before your event date, Insieme Homewares may need to adjust your stock quantities. Don't worry, we'll give you a heads-up if this happens.

Refunds

Just a reminder: the 50% booking fee deposit is non-refundable. The balance of the invoice is due 14 days before your event date, and no deductions or refunds can be made within these 14 days. Any changes or removal of items from the invoice must be done before this timeframe.